Shipping policy

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Shipping Policy

Shipping and Delivery

Thanks for shopping with SoulScape. Here is exactly what happens after you place an order.

Order processing

All orders are processed within 4 business days of purchase. We process orders Monday to Friday, excluding weekends and public holidays.

During drops, sales and holiday periods, processing can take a little longer. If your order is going to be held up, we will email you.

Delivery times

Once your order leaves us, standard shipping typically takes up to 14 business days, depending on where you are. Delivery times vary with your destination, the carrier, and customs.

So in most cases you should allow up to about three weeks from order to doorstep.

Shipping rates

Shipping is calculated at checkout based on your delivery address and the size of your order. Free shipping is offered on selected orders and will show at checkout when it applies.

Tracking

When your order ships you will get a confirmation email with a tracking number, where tracking is available. Use the link in that email to follow your parcel.

If you cannot find the email, check your spam folder first, then email us at soulscape.shop@outlook.com with your order number and we will look it up.

International orders

We ship to selected countries worldwide. International delivery times and rates vary by destination.

Customs duties, import taxes and handling fees charged when your parcel arrives are the responsibility of the customer. These are set by your country, not by us, and we cannot predict or refund them.

Delays

We do our best to hit our estimates, but delays can happen for reasons outside our control: severe weather, carrier backlogs, customs inspections, or unusually high order volume. If there is a significant delay on your order, we will contact you with an updated timeline.

Lost or missing parcels

If tracking shows your parcel as delivered but you do not have it, contact your local carrier first. They can often locate it.

If your parcel is lost in transit, email us at soulscape.shop@outlook.com within 14 days of your shipping confirmation. We will open an investigation with the carrier and sort it out with you.

Wrong address

Please double check your shipping address before you complete checkout. SoulScape is not responsible for orders sent to an incorrect address supplied by the customer.

If you spot a mistake after ordering, email us immediately at soulscape.shop@outlook.com. If your order has not been processed yet we will do our best to correct it.

Questions

Anything else about shipping, email soulscape.shop@outlook.com. We reply within 1 to 2 business days.